Cancellation & Refund Policy

At Kashmir Heritage, customer satisfaction is our top priority. We take great care in delivering authentic, high-quality Kashmiri products. If for any reason you’re not satisfied with your purchase, please refer to the following policy:

1. Order Cancellation

• Before Shipment:
You may cancel your order within 12 hours of placing it, or before it is shipped, whichever is earlier.
To cancel, contact us immediately at support@kashmirheritage.in or call us at +91-7738516747.

• After Shipment:
Once an order has been shipped, it cannot be cancelled. You may initiate a return after delivery, as per the terms below.

2. Return Eligibility

We accept returns only under the following conditions:

• You received a damaged, defective, or incorrect item.
• The product is unused, in original condition, and returned with its original packaging and tags intact.
• You notify us within 48 hours of delivery via email or phone.

Non-returnable items include:

• Saffron and dry fruits (due to hygiene and perishability).
• Customized or made-to-order items.
• Products bought on clearance or special sale unless damaged.

3. Return Process

1. Contact our support team with your order number and reason for return.
2. Once approved, we will arrange a reverse pickup (if available in your area) or provide return instructions.
3. Please ensure the product is securely packed to avoid damage during transit.

4. Refunds

• After inspection and approval, refunds will be processed to your original payment method within 7–10 business days.
• Shipping charges are non-refundable, unless the return is due to our error.

5. Exchanges

We currently do not offer product exchanges. If you require a different item, please initiate a return and place a new order.